24/7/365 Professional Call Center Support

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Through a proprietary help desk ticketing system that puts you in touch with one of our centralized, North American based professionals, we ensure your issue is handled in the most timely manner possible. We provide analytical support which identifies and prioritizes incidents to minimize nuisance alarms and escalate more critical notices with immediate notification and remediation when required.

Dependant on service grade agreement, we track and monitor your system activity around the clock. We are alerted the moment there is any kind of system or function issue, and our team immediately investigates, identifies and troubleshoots the problem, all while collecting and retaining log data for future analysis. 

Our specially trained call center team is responsive, flexible, and committed to building lasting partnerships. For us, support is more than just our job, it is about care, connection, and trust.

Trained to listen and understand your unique needs in order to expertly troubleshoot, or resolve, any issues that could put rink facility operations at risk, our team shares your sense of urgency. We will go above and beyond every time and are adept at overcoming challenges and adapting to change.

With a wealth of experience to help and support any problems that may arise, we can always find the solution that is needed to keep you up and running!